Support
We aim to reply within 2 business days.
Contact us
Email nombara@naazglobalcorp.com with your question. If it’s about a specific booking, tell us the dispensary name and roughly when you booked so we can find it.
Common questions
How do I book a token?
Open the app, go to Find a doctor, search by doctor name or town, pick a session, choose or create a patient profile, and confirm. You get a token number, and My queues shows the live now-serving number.
How do I pay?
You don’t pay in the app. The booking fee and the doctor’s fee are paid in cash at the dispensary counter.
How do I cancel a token?
Open My queues, tap the token, and choose cancel. You are not charged for a cancelled or missed token.
I’m not receiving the SMS code
Codes are sent to Sri Lankan (+94) mobile numbers. Check the number is entered correctly, wait a minute, and try “Resend”. If it still doesn’t arrive, email us.
How do I delete my account?
See the account deletion page.
Nombara is not a medical provider
Nombara is a booking and queue service only. It does not give medical advice or diagnoses. For medical questions, speak to your doctor. In an emergency, call 1990 (Suwa Seriya) or go to the nearest hospital.